Booking Conditions

Please read the booking conditions carefully before you commit to a firm booking:

Passenger Protection

Economy Travels LTD is a member of TTA and hold membership number U5783 and is protected under travel trust guarantee

When you buy an ATOL protected air holiday package or flight from Economy Travels LTD you will receive a Confirmation Invoice from us (or our authorised agent through which you booked) confirming your arrangements and your protection under Air Travel Organiser's Licence of our authorized supplier. In the unlikely event of our insolvency, the Travel Trust Association(TTA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the TTA website at www.traveltrust.co.uk

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

But all the passengers will be covered by our special Stand Alone Seat Cover in event of our insolvency.

EU Regulations on Passenger Disruption

Denied Boarding Compensation - EC Regulation 261/2004

Regulation No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repeals Regulation No 295/91. The provisions of EC Regulation 261/2004 regarding measures to address the denied boarding of a passenger on a commercial flight, or to cater for instances of long delays/ flight cancellations come into force as from the 17th February 2005.

For further information on this regulation visit The Department of Transport Website Foreign Office Advice

Before you enter into any contracts with us, may we recommend that you check the Foreign Office advice on your holiday destination.

For further information visit The Foreign and Commonwealth Office website at: www.fco.gov.uk

Booking Conditions

The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph "Inclusive holidays".

This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.

Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.

Alteration and Cancellation of Airline Tickets

Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued.

It is imperative that names given at time of booking match exactly the names on the passports as the airlines regard any amendments as name changes and will be regarded as a cancellation and re-booking therefore incurring cancellation charges as stated below.

The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing

Amendment change of date or itinerary: £ 25.00 per person.

Cancellation of Booking: loss of deposit, minimum of £ 75 per person.

After Ticketing

Some tickets carry 100% cancellation fee.

A change of any date on your itinerary will be treated as full cancellation; the 100% cancellation fee if appropriate will apply.

Cancellation fee on partially refundable airline tickets; from £ 75 to a maximum of £ 250. Some airlines allow a change of return date for a fee.

A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.

Please note that we act as agents of the airlines, you have to abide by their rules and conditions.

Check in Procedure

As a rule you must check in at the airport at least 2 hours before departure for long haul travel and 1 hour for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.

Travel/Passports and Visas

When you travel with the carrier, the carrier's conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from intended date of return. We do not accept any responsibility if you do not comply with the regulations.

Countries may alter their visa requirements without notice, please ask our consultants for advice or consult the embassy of the country you are visiting.

Travel to the USA Most visitors to the United States enter the country as tourists. With the introduction of visa free travel to citizens of 27 countries, it is now possible for many travelers, including British citizens, to enter the United States without a visa under the Visa Waiver Program (WVP). Visa free travel is also available to qualified travelers who enter the United States on business or in transit.

Citizens of the following countries: Andorra, Australia, Austria, Belgium Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg,Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom may travel visa free under the Visa Waiver Program if they meet ALL of the following requirements:

The traveller is a citizen of one of the countries named above, traveling on a valid, individual machine readable passport. Note: A passport indicating that the bearer is a British Subject, British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen, or British Protected Person does not qualify for travel without a visa. A passport which states holder has Right of Abode or indefinite leave to remain in the United Kingdom does not qualify for visa free travel;

  • Traveling for business, pleasure or transit only;
  • Staying in the United States for 90 days or less;

Important: Some travelers may not be eligible to enter the United States visa free under the VWP. These include people who have been arrested, even if the arrest did not result in a criminal conviction, those with criminal records, (the Rehabilitation of Offenders Act does not apply to U.S. visa law), certain serious communicable illnesses, those who have been refused admission into, or have been deported from, the United States, or have previously overstayed on the VWP. Such travelers must apply for special restricted visas. If they attempt to travel without a visa, they may be refused entry into the United States.

Please note: that if you are from a Visa Waiver Program country and you have had your passport issued on or after 26 October 2005 you will need a passport with a digital photograph. Citizens of France, Italy and Austria with passports issued after this date might need to obtain a US visa. All other countries participating in the Visa Waiver Program will normally issue passports with digital photos from this date.

Children and infants must obtain their own machine readable passport.

Electronic System for Travel Authorization (ESTA)

From January 12, 2009, all qualified VWP travelers will be required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States. Travelers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.

Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). While not compulsory, travelers may obtain travel authorization from August 1, 2008 onwards. If you are planning on traveling to the United States anytime after August 1, you may wish to consider registering with ESTA before your departure. If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.

Before going on line to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorizes a traveler to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travelers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.

Entering the United States by land Travelers who make their initial entry into the U.S. by land from either Canada or Mexico are NOT required to travel authorization through ESTA before traveling.

Warning

If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied.

Submit your ESTA Application at https://esta.cbp.dhs.gov

For further information visit the US Embassy Website: www.usembassy.org.uk

Health

Please check the various health requirements for the country you are visiting.

Transit

Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.

Payment

You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder or emailed to the email address provided when booking the flight.

Reconfirming your flights

Although many airlines no longer require you to reconfirm your flights, Abacus Travels still advises you to contact all airlines at least 72 hours before departure on both your outbound and inbound journeys to ensure that the flights have not been rescheduled. We will endeavor to advise you of any scheduled changes to your outbound flights if we are able to do so but Economy Travels LTD cannot take responsibility for any losses incurred as a result of an airline rescheduling your flights.

Ticket Delivery

You can collect your travel documents from our office. Or we can mail them to you by first class mail free of charge if you book at least 7 days before departure. A charge of £ 5.00 will be made for special delivery or registered mail if departures are within 7 - 4 days. This does not apply if delivery to republic of Ireland or overseas - see tickets on departure.

THE CONFIRMATION YOU HAVE RECEIVED AT THE TIME OF BOOKING IS NOT THE FINAL ITINERARY YOU WILL NEED TO TRAVEL ON AN ELECTRONIC TICKET. WE WILL SEND YOU BY MAIL OR BY EMAIL EITHER A PAPER TICKET OR AN E-TICKET ITINERARY. IF YOU DO NOT RECEIVE EITHER OF THE ABOVE, PLEASE CALL US ON 0845 271 3816

Tickets on Departure

Most tickets are electronically issued (e-ticket) An itinerary will be issued and will have to be Presented at the check-in desk. This service is free of charge.

However some airlines who do not operate e-tickets will impose a ticket on departure fee if you are travelling within 96 hours. Charges are as follows;

Any ticket on departure to London Gatwick will be £ 95.00 and London Heathrow will be £ 65.00

All other regional airports - please call our reservation team.

Lost Tickets

If you lose your tickets it may be possible to reissue them for a fee, in some cases you may have to pay for new tickets and wait for a refund from the airlines.

Alteration by the Company

The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.

Special Request

These will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Infants Tickets

The cost of a ticket for an infant does not include a luggage allowance nor a seat on the aircraft.

Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.

Car Rental/Hotel Reservation

Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

IMPORTANT

Please note that all our holidays are on scheduled airlines. Once a booking is made even if the tickets are not issued we cannot do a name change. The previous booking will have to be cancelled and a new booking made. We cannot guaranty that we will be able to provide an airline ticket on the same airline at the same price that on the previous booking.

Furthermore after a ticket is issued the airlines cancellation fees will apply. Some airlines charge 100% cancellation fees.

NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Insurance cover taken through Economy Travels LTD cannot be cancelled, premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges.

y out of any judgement or insurance payment you subsequently obtain.

YOUR RESPONSIBILITIES

(a) General information concerning passport, visa and health requirements applicable to UK & EU Citizens is set out in the brochures. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No creditor refunds will be given for lost, mislaid or destroyed travel documents.

AIRLINES & OTHER SUPPLIERS

(a). Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(b) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.